HR Expert – Syrian Arab Republic

General job description

  • Ensure the implementation and monitoring of the mission’s HR policy and coordinate its implementation in the capital and the base of Hassakeh and HuB in order to best support the programs in compliance with Syrian legislation, the policy HR and development of Action Against Hunger staff
  • Capacity building of the future National HR Coordinator

Key activities

Objective 1: Ensure the mission implements comprehensive HR policies and procedures and remains compliant with local labor laws and Action Against Hunger guidelines.

  • Participates in the definition of the HR strategy of the Mission and makes proposals to achieve the objectives of the mission
  • Monitors mission activity to ensure teams remain compliant with mission HR policies and procedures established in accordance with Action Against Hunger’s HR Toolkit.
  • Keeps the Rules of Procedure up to date, revises the document periodically, in case of changes that should be implemented and immediately after any change in labor legislation.
  • Ensures that any HR policy/procedure is effective in both general operations and emergencies.
  • Support the Country Director and other supervisors whenever personnel management issues require informal or formal action, ensuring that each case is properly documented.
  • Serves as mission focal point for all HR matters
  • Liaises with other NGOs working in the country to compare policies and establish best practices

Objective 2: Ensure that human resources administration is properly maintained in accordance with Action Against Hunger and local regulations, personnel records, employment contracts and organizational charts in the HRIS

  • Ensures complete and up-to-date personnel records are maintained for all locally hired staff in people management software.
  • Prepares and monitors details of all local employment contracts. Ensures that all staff have valid employment contracts and updated job descriptions.
  • Maintains country organization charts.
  • Oversees travel and visa arrangements
  • Facilitates the arrival and departure of expatriates in and out of the country, including ensuring that visas, travel arrangements, etc.… are handled in a timely manner

Objective 3: Lead the revision of the national salary grid

  • Define each position for which Action Against Hunger wishes to establish a competitive salary grid
  • Lead benchmarking and research of salary scales in other NGOs and companies
  • Forecast the growth and size of the workforce for the next few years
  • List the type of non-wage compensation to measure overall competitiveness

Objective 4: Oversees the administration of payroll and benefits for the mission

  • Ensure financial and non-financial benefits comply with Syrian laws and AAH guidelines
  • Validates expatriate leave entitlements

Objective 5: Support the mission’s recruitment of national and expatriate staff

  • Reviews all job descriptions early in the recruitment process to ensure they are standardized across the mission. Suggests changes to the supervising manager to reflect current and upcoming program needs and activities, identifying required qualifications as well as essential and preferred selection criteria.
  • Implements standard recruitment procedures and best practices for all locally hired staff.
  • Where possible, assists all Program Managers and Coordinators in interviewing and selecting new staff (especially for new positions and key line management positions).
  • Lead the implementation of the decentralization of expatriate recruitment
  • Prepare and update the annual HR forward plan
  • Leads and implements employee retention initiatives

Objective 6: Communicate HR issues both internally (within the mission) and externally (at Madrid headquarters)

  • Ensures that all expatriate documents are complete: contract return forms, insurance forms, performance reviews, time sheets, among others. Works closely with the HR Manager in Madrid to ensure missing documents are identified and addressed.
  • Provides HR briefing to all new employees whether locally hired or expatriate. Ensures that briefing and debriefing schedules are prepared for all staff, as well as the preparation of country “welcome packs”.
  • Identifies local legal representation and consults with them on all matters relating to local employment contracts, disciplinary measures and matters in which Action Against Hunger may have legal or financial responsibilities.
  • Ensure that HR reports are delivered in a timely and proper form to HQ, both monthly reports and any other reports required.
  • Respond to internal and external HR-related inquiries or requests and provide assistance
  • Redirect HR-related calls or distribute correspondence to the appropriate person on the team
  • Assist supervisors in performance management procedures
  • Conduct orientation, onboarding and update files with new hires
  • Contributes to creating a good environment, building team spirit, demonstrating transparency, working closely with staff

Objective 7: Lead HR projects at the mission level

  • Identify and track talent
  • Implement the HTP program for national staff and monitor international HTP staff
  • Train managers and coordinators in development conversations
  • Leads and implements wellness strategy

Objective 8: Strengthening the capacities of the team

  • Capacity building of the future HR Coordinator (national profile)
  • Monthly reporting on progress/challenges

Description of the candidate

  • Academic training in human resource management and/or administration – Master’s degree preferred Minimum 5 years of previous experience in similar or equivalent positions Familiar with international NGO culture or multicultural environment
  • Confirmed knowledge of HR and management in a humanitarian context
  • English (compulsory working language, spoken, read and written); Arabic (useful)
  • Proficiency in Microsoft Word, Excel and PowerPoint + people management software
  • Excellent team management skills, excellent communication skills
  • Strong leadership abilities with an ability to role model and coach the team
  • Knowledge of the Syrian context / Law is a plus


We offer immediate integration into a dynamic international network with the following remuneration package:

Duty Station: Syria/Damascus

3 months in Syria, 3 months of telework

  • Salary: according to the Action contre la Faim salary grid and according to the candidate’s previous experience.
  • This pack includes:
    • Expatriate insurance (health, life, repatriation, travel, etc.)
    • Break flights/trips in a defined area: (daily break: 215 EUR)
    • Round-trip airfare for year-round vacations
    • Lodging and housing costs (in shared guesthouse)
    • Travel costs to and from the mission.
    • 25 working days of paid vacation per year.
    • Supplement per month and per child (Under 18): from 100€ to 225€ monthly (according to the standard list of Action Against Hunger – Spain).

– Applicants may be contacted for other suitable positions within Action Against Hunger.

– Due to the high number of applications received, only potential candidates will be contacted.

-Applications will be assessed and vacancies may be closed before the end of the advertisement depending on the availability of qualifications. – The organization is committed to the principles of non-discrimination and diversity and is particularly interested in receiving applications from a wide range of qualified individuals.

In the process of recruitment, selection and appointment, Action Against Hunger implements a series of procedures and actions, including criminal background checks/international verification/certificate of good conduct to ensure that children and vulnerable adults are protected and abuse is prevented

How to register

Interested candidates meeting the requirements should apply through this link:

Only shortlisted candidates will be contacted for an interview by the HR department.

To note. – Given the urgency of this position, the vacant position can be closed no later than the deadline.

Action Against Hunger offers equal opportunities to candidates regardless of their origin, nationality, race, gender, regional and sexual orientation. This vision aims to integrate equal treatment and opportunities between women and men in all HR processes and policies within the organization.

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